Module Number

Module Title

IT Service and Security Management
Type of Module

Elective Compulsory
Work load
- Contact time
- Self study
90 h
Class time:
30 h / 2 SWS
Self study:
60 h
Duration 1 Semester
Frequency Irregular
Language of instruction German
Type of Exam

Written exam (in case of a small number of participants: oral tests)

Lecture type(s) Lecture

IT service management comprises all methods and measures for IT management. The goals for IT originate from the supported business and support is provided in the form of IT services. A key qualitative aspect is the provision of IT services with a required level of security. The merging of IT with many other areas in companies and in everyday life creates new challenges and opportunities. In this lecture, the methods and measures for IT service management are covered and the necessary organizational knowledge is conveyed through application examples in the area of interfaces. Information security management is considered with the components IT security and data protection both methodically and practically. The contents are: Methods in IT Service Management, interfaces in the area of ITSM (methodical and practical), project management in IT, requirements management, portfolio management of an IT service provider, information security management, data protection and data security, areas of application of IT security, certifications, standards and laws


The students have basic knowledge of IT organization, its structure, processes and basic knowledge of IT projects and project management. Using established frameworks (ITIL) and standards (ISO 20000), students can understand and manage complex IT service structures. In doing so, they can describe, control and further develop the processes used.

Allocation of credits / grading
Type of Class
Type of Exam
Exam duration
of Module (%)
Prerequisite for participation There are no specific prerequisites.
Lecturer / Other Menth


Last offered unknown
Planned for currently not planned
Assigned Study Areas BIOINFM2510, INFM2510, MDZINFM2510, MEINFM3210